Postage and Packaging
We deliver to England, Scotland, Wales and Northern Ireland. We do not deliver to the Channel Islands for import duty reasons, nor do we deliver to British Forces Post Office addresses. Furthermore, orders with a delivery address in an especially rural location may very rarely be cancelled and refunded due to excessive shipping costs.
Northern Ireland
If you are ordering from Northern Ireland there are a couple of things you need to be aware of. It is more expensive for us to deliver to you. We pass on a surcharge from Parcelforce on all deliveries to you. This is unavoidable.
Order Fulfilment
Most orders are dispatched in 1-4 business days. Some orders may take longer to dispatch for the following reasons:
- We are out of stock, and have made arrangements for a delivery from a supplier.
- We are awaiting delivery of packaging supplies.
- We are physically unable to fulfil the order quickly (ie. out of office for business purposes).
Please wait up to 4 business days for a dispatched/fulfilled confirmation email before getting in touch regarding this for the above reasons.
Parcelforce Express 48
Delivered 48 hours after the time of collection by Parcelforce. This is a fully tracked service so you can keep up to date with its progress as it heads your way.
Parcelforce Express 24
Delivered 24 hours after the time of collection by Parcelforce. This is a fully tracked service so you can keep up to date with its progress as it heads your way.
Parcelforce Express AM
Delivered within 24 hours after the time of collection and will arrive with you before lunch time, this is a special service for those who may have an urgent need for your order to be delivered as early as possible. This is a fully tracked service so you can keep up to date with its progress as it heads your way.
Local Delivery
If you are located within 20 miles of our depot in Seaham (County Durham), you are able to select a local delivery option which is completely free of charge! We will then get in touch with you to discuss the perfect day and time for you to receive the delivery.
Packaging Standard
All our orders are packed with individual bubble bags for each bottle, encased in a strong inner box by bottle head holders. With the inner box then placed into an outer box for double layered protection. The box is then noted to contain glass to ensure handlers are extra careful with it.
Pricing Guide & Explanation
Over the years we've had a few comments here and there about our shipping costs, and we have aways done everything to keep them as low as possible for our customers, but without also sacrificing the quality of our packaging standard. Currently these are the prices for a delivery of 6 and 12 bottle orders:
- Parcelforce Express 48 £8.95
- Parcelforce Express 24 £9.95
- Parcelforce Express AM £12.95
We have increased these prices slightly as of 11th February 2025 due to our own costs rising for shipping services and packaging needs. It is important to keep in mind these prices include a packaging surcharge. If we included the full amount it currently costs us to pack and dispatch your order to you, the above prices would look more like this:
- Parcelforce Express 48 £12.50
- Parcelforce Express 24 £13.50
- Parcelforce Express AM £15.50
However, we never want to charge our customers that much for delivery. So we continue to absorb the difference. I hope this shines a light on this for those wondering!
Age Verification (18+)
An adult signature is required at delivery for every single order. This is a second step to ensure who ordered the wine is over 18 for legal reasons due to the liquid being alcoholic.
Consignment Cancellation
We reserve the right to restrict deliveries or terminate an active contract between you and our company in the event of numerous failed delivery attempts or delivery rejection by Parcelforce for legal purposes (ie. underage recipient).